Returns & Exchanges

We want you to be happy with your Daywalk purchase. If you have an issue with your order, please contact us at daywalkdeer@gmail.com and we'll be happy to help.

Scent Products

Due to the nature of our liquid products, we can only accept returns on products that are unopened, unused, and in their original condition and packaging.

• Returns must be requested within 15 days of delivery.
• Opened or used liquid products cannot be returned.
• Customers are responsible for return shipping costs unless the product was received damaged or the wrong item was shipped.
• Once the returned product is received and inspected, your refund will be issued to the original payment method.
• Original shipping charges are non-refundable.

Apparel

We want you to get the right fit. Performance Hoodies may be returned or exchanged within 30 days of delivery.

To be eligible for a return or exchange, apparel must be:

• Unworn
• Unwashed
• In original, resalable condition
• Free of stains, odors, pet hair, or other damage

Returns: Customers are responsible for return shipping costs. Once your return is received and approved, the purchase price of the item will be refunded to the original payment method. Original shipping charges are non-refundable.

Exchanges: Need a different size? We're happy to exchange your hoodie for another available size. Customers are responsible for shipping the original item back to us, and Daywalk will cover shipping the replacement item to you.

Because our Performance Hoodies have a more fitted, athletic cut, we recommend sizing up if you prefer a more traditional or relaxed fit.

Hats

Due to the nature of headwear, all hats are final sale and cannot be returned or exchanged.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at daywalkdeer@gmail.com within 7 days of delivery. Please include your order number and a photo of the item if applicable. We'll make it right and cover any necessary shipping costs.

How to Start a Return or Exchange

Email daywalkdeer@gmail.com with your order number and let us know whether you'd like to request a return or exchange. We'll provide the appropriate return instructions.